Privacy Policy

At CC Tree Design, LLC (“CC Tree Design,” “we,” “us,” or “our”), we value your privacy and make every effort to respect your wishes and protect your personal information. Any personal information collected will not be shared, rented, or sold, except as described in this Privacy Policy and as required by law.

1. Business details

CC Tree Design, LLC

1465 25th Street

San Francisco, CA 94107

Phone: 415-239-6100

Email: info@cctreedesign.com

CC Tree Design, LLC uses Jobber as our business management system to help us manage scheduling, estimates, invoices, and client communications. Jobber acts as a service provider on our behalf and processes your information only as needed to provide these services to us.

2. Information we collect

We collect personal information that you choose to provide to us, including (but not limited to):

  • Name

  • Email address

  • Phone number

  • Street address, city, state, and ZIP code

  • Details about your property or requested services

  • Any other information you submit through our website forms, Jobber-powered forms, email, phone, SMS/text messages, or in-person interactions

We may also collect limited technical information automatically when you visit our website, such as cookies and basic analytics data (see “Cookies and website analytics” below).

3. How we use your information

We use the information you provide to:

  • Respond to questions and service inquiries

  • Provide estimates and schedule services

  • Plan and perform tree services at your property

  • Send updates on the services being provided

  • Send invoices, payment reminders, and receipts (primarily via email)

  • Communicate important service-related information by phone or SMS/text messages where you have provided your number

  • Maintain internal records, improve our services, and support customer service

We will only send SMS/text messages if you have provided your mobile phone number and consented to receive text communications, or where otherwise permitted by law. You may choose your preferred communication channel (email, phone, or SMS/text).

4. SMS/Text messaging program

We offer SMS/text messaging as an optional way to communicate with CC Tree Design.

Program descriptionOur SMS/text messaging program may include:

  • Visit reminders and schedule confirmations

  • “On the way” or status updates

  • Service updates or follow-up messages

  • Invoices or payment reminders

  • Other transactional messages related to the services you request or receive

If you separately opt in to marketing SMS, we may also send occasional promotional messages about our services, special offers, and updates. Marketing SMS is always optional.

Consent and opt-inBy providing your mobile phone number on our forms or through Jobber, and agreeing to the on-page disclosure and/or checking the applicable consent box, you consent to receive SMS/text messages from CC Tree Design, LLC at the number you provided. Consent to receive SMS/text messages is not a condition of purchasing any goods or services.

Message frequencyMessage frequency will vary based on the services you request and your interactions with us. You may receive multiple messages per service appointment and periodic follow-ups as needed. If you opt in to marketing SMS, you may receive occasional promotional messages.

Message and data ratesMessage and data rates may apply to any SMS/text messages sent or received. Your mobile carrier’s rates and fees apply.

Opt-out instructionsYou may opt out of SMS/text communications at any time by replying STOP to any message from CC Tree Design, LLC. After you send STOP, we will send a confirmation text and then stop sending further SMS/text messages, except where permitted or required by law.

For help regarding our SMS/text messaging program, reply HELP to any message or contact us by email at info@cctreedesign.com.

If you prefer not to use SMS/text at all, you may also email us at info@cctreedesign.com  and request that we communicate only by email or phone.

5. How we protect your information

CC Tree Design takes the security of your personal information seriously and implements commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Access to your information is limited to team members and service providers who need it to perform their work and who are required to keep your information confidential.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law, regulation, or legitimate business needs (such as tax and accounting obligations).

6. Cookies and website analytics

CC Tree Design uses cookies and similar technologies to analyze website traffic and performance and to help us understand how visitors use our site.

  • We do not use cookies to directly collect personal data from your device.

  • You can choose to accept or reject cookies through our cookie banner and/or your browser settings.

  • If you disable cookies, some website features may not function properly.

We may use third-party analytics tools that collect aggregated, non-identifying information about website usage (such as page views, time on site, and browser type) to help us improve our website and services.

7. Sharing your information with third parties

CC Tree Design does not sell, trade, rent, or otherwise transfer your personal information to outside parties, except in the following situations:

  • Service providers: We may share your information with trusted third-party service providers who assist us in operating our business and servicing you (for example, scheduling, customer management, payment processing, and communication platforms such as Jobber). These providers are permitted to use your information only as necessary to perform services on our behalf and are obligated to keep your information confidential.

  • Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

We do not sell your personal information to third parties.

8. Your rights and choices

You may request access to, correction of, or deletion of your personal information at any time, subject to our legal and contractual obligations to retain certain records. To exercise these rights, please contact us using the details provided in the “Business details” section above. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You can also:

  • Update your contact details by contacting us directly.

  • Change your communication preferences (for example, opting out of marketing emails or SMS/text messages) using the unsubscribe or STOP options provided, or by emailing us.

9. Online and offline information

This online Privacy Policy applies to information collected through our website and online forms. However, any personal information collected offline (such as in person, over the phone, or via paper forms) is handled with the same care and is not sold, rented, or shared with third parties except as described in this Privacy Policy.

10. Legal compliance

CC Tree Design complies with applicable laws and regulations regarding the collection, use, and retention of personal information, including requirements related to SMS/text messaging programs and electronic communications.

11. Your consent

By using our website, submitting your information through our forms, or otherwise providing your personal information to us, you consent to this Privacy Policy. By checking the applicable consent boxes or providing your mobile phone number where SMS/text disclosures are presented, you agree to receive SMS/text messages as described in this Privacy Policy, until you choose to opt out.

12. Changes to this Privacy Policy

CC Tree Design reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically for any changes. By continuing to use our website or services after such changes are posted, you agree to the revised Privacy Policy.